Comments on: An Open Letter to SWsoft Regarding Parallels http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/ A whole bunch of nought thought by Chris Cummer Wed, 07 Jan 2009 01:29:42 +0000 http://wordpress.org/?v=2.5.1 By: chris http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-380 chris Tue, 17 Jul 2007 17:55:43 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-380 Welcome to the dark side Mr. Ellul - it really is that much nicer over here ;) Any luck with your Parallels issues? Welcome to the dark side Mr. Ellul - it really is that much nicer over here ;)
Any luck with your Parallels issues?

]]> By: David Ellul http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-310 David Ellul Mon, 09 Jul 2007 01:14:57 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-310 Hey Chris. Funny how I keep stumbling across something you've written. After googling about this very issue where do I find myself? Yes, this does mean that I've defected to Apple as well ;-) Hey Chris. Funny how I keep stumbling across something you’ve written. After googling about this very issue where do I find myself?
Yes, this does mean that I’ve defected to Apple as well ;-)

]]> By: Myron http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-296 Myron Fri, 06 Jul 2007 00:09:10 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-296 Well how about this one Kiddies.. I opted for the mail me one version, which arrived today. The software key on back of the cd jacket will not activate the 3.0 v. strange as the label covers another serial number which is unreadable as the new label is over it. I called them at 4:45 PM and they are closed even thought the message says they are open until 5 PM. I wonder if they stand behind their MONEY BACK (satisfaction) GUARANTEE?? Well how about this one Kiddies..
I opted for the mail me one version, which arrived today. The software key on back of the cd jacket will not activate the 3.0 v. strange as the label covers another serial number which is unreadable as the new label is over it. I called them at 4:45 PM and they are closed even thought the message says they are open until 5 PM.

I wonder if they stand behind their MONEY BACK (satisfaction) GUARANTEE??

]]> By: chris http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-197 chris Thu, 14 Jun 2007 20:11:47 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-197 I believe that the upgrade protection was only available while the product was beta, to assure buyers then that they wouldn't be stuck paying again when it released as final. Now that it's final I don't see a reason Parallels would continue to want to continue offering it. And given that Parallels has indeed sent out the 3.0 serial numbers now (and my complaints and concerns have been completely addresses) I see no issue with the company nor any reason to call them "crooks"; that just seems harsh. I believe that the upgrade protection was only available while the product was beta, to assure buyers then that they wouldn’t be stuck paying again when it released as final. Now that it’s final I don’t see a reason Parallels would continue to want to continue offering it.

And given that Parallels has indeed sent out the 3.0 serial numbers now (and my complaints and concerns have been completely addresses) I see no issue with the company nor any reason to call them “crooks”; that just seems harsh.

]]> By: Jeff http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-193 Jeff Thu, 14 Jun 2007 13:42:58 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-193 Please do this. Go to parallels.com, "order" PD 3.0, go to check out. where is the option for SW upgrade protection.. ITS NOT THERE!!!! Looks like my next $40 is going to VMWARE FUSION. NOT Parallels 3.0! Crooks! Please do this.

Go to parallels.com, “order” PD 3.0, go to check out. where is the option for SW upgrade protection.. ITS NOT THERE!!!!

Looks like my next $40 is going to VMWARE FUSION. NOT Parallels 3.0!

Crooks!

]]> By: VMware Fusion’un fiyatı belli oldu - Mac Dünyası http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-186 VMware Fusion’un fiyatı belli oldu - Mac Dünyası Tue, 12 Jun 2007 18:47:11 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-186 [...] politikayı izliyor. Bu konuda pek kişi ümitliydi, hattâ SWsoft’a açık mektup yazanlar bile olmuştu. Sonuç, tam anlamıyla hayal [...] [...] politikayı izliyor. Bu konuda pek kişi ümitliydi, hattâ SWsoft’a açık mektup yazanlar bile olmuştu. Sonuç, tam anlamıyla hayal [...]

]]> By: Hugh McMillan http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-176 Hugh McMillan Sun, 10 Jun 2007 12:21:04 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-176 When I bought Parallels Desktop 20 December 2006 my email from info@parallels which stated, "This copy includes free Upgrade Protection for one year following the date of purchase, which entitles you to receive all major upgrades released during that timeframe at no additional cost. When a new major version is released, you will receive an email to the address you used to register the product that includes instructions on how to download and install the new version, and a permanent activation key that is compatible with the new version." Contrary to Ben's statement above on 9 June 2007 at 9.38 pm there was no separate charge for my maintenace/upgrade protection. Concerned that a new version was out but I had heard nothing from Parallels except for a discounted upgrade offer of 50 per cent off I wrote Paralles on 31 May 2007 and reminded them of my free Upgrade Protection. Within three hours I received an email from David Salinger which stated in full, "Sorry for the confusion! You will receive your key to upgrade automatically within the next two weeks. Thanks!" It has been a week and a half and there is no sign of any upgrade key. In fact there are reports from similar customers who are also missing their upgrade keys as promised. While Ben at Parallels writes that there is information on upgrades on the Parallels website as well as his blog there is nothing that I can find which specifically addresses the issue of all the users awaiting their free upgrade as promised. On the Mac upgrade page there is a field where one may enter a coupon code which would presumably affect the stated $49.99 upgrade fee. Ben wrote the following in his blog on 1 June 2007. "My copy of Desktop for Mac came with maintenance. Do I have to buy a new copy or an upgrade? Nope. The whole point of maintenance is that when you buy it, you're buying 1 year of free upgrades...and that includes major upgrades like this one. You'll get your upgrade key, for free, when we go live with the final version." VersionTracker lists Parallels Desktop - 3.0 Build 4124.0 as being available 7 June 2007. On Parallels website one can read, "Benjamin H. Rudolph, Director of Communications, Parallels Renton, WA – June 7th, 2007 – Parallels, Inc. announced today its release of Parallels Desktop 3.0 for Mac, a completely new version of its award-winning software that enables Mac users to run Windows, Linux, and any other operating system at the same time as OS X on a single Mac desktop, without rebooting." So when will Parallels honor their promise of a free upgrade to the customers who bought their copy of Parallels Desktop with that promise? Parallels is busy. Monday, tomorrow, is Apple's WWDC and that can't help. But Parallels made the promise of Upgrade Protection over six months ago and one assumes that that had a method of implementing it when the time came. Since they knew when they would release v3 one wonders why they were so clueless about providing free upgrades in a timely manner. And why no complete and honest statements to those affected customers on Parallels website even at this late date? This is NOT a good way to treat your customers. When I bought Parallels Desktop 20 December 2006 my email from info@parallels which stated,

“This copy includes free Upgrade Protection for one year following the date of purchase, which entitles you to receive all major upgrades released during that timeframe at no additional cost. When a new major version is released, you will receive an email to the address you used to register the product that includes instructions on how to download and install the new version, and a permanent activation key that is compatible with the new version.”

Contrary to Ben’s statement above on 9 June 2007 at 9.38 pm there was no separate charge for my maintenace/upgrade protection.

Concerned that a new version was out but I had heard nothing from Parallels except for a discounted upgrade offer of 50 per cent off I wrote Paralles on 31 May 2007 and reminded them of my free Upgrade Protection. Within three hours I received an email from David Salinger which stated in full,

“Sorry for the confusion! You will receive your key to upgrade automatically within the next two weeks. Thanks!”

It has been a week and a half and there is no sign of any upgrade key. In fact there are reports from similar customers who are also missing their upgrade keys as promised.

While Ben at Parallels writes that there is information on upgrades on the Parallels website as well as his blog there is nothing that I can find which specifically addresses the issue of all the users awaiting their free upgrade as promised.

On the Mac upgrade page there is a field where one may enter a coupon code which would presumably affect the stated $49.99 upgrade fee.

Ben wrote the following in his blog on 1 June 2007.

“My copy of Desktop for Mac came with maintenance. Do I have to buy a new copy or an upgrade?
Nope. The whole point of maintenance is that when you buy it, you’re buying 1 year of free upgrades…and that includes major upgrades like this one. You’ll get your upgrade key, for free, when we go live with the final version.”

VersionTracker lists Parallels Desktop - 3.0 Build 4124.0 as being available 7 June 2007.

On Parallels website one can read,

“Benjamin H. Rudolph, Director of Communications, Parallels Renton, WA – June 7th, 2007 – Parallels, Inc. announced today its release of Parallels Desktop 3.0 for Mac, a completely new version of its award-winning software that enables Mac users to run Windows, Linux, and any other operating system at the same time as OS X on a single Mac desktop, without rebooting.”

So when will Parallels honor their promise of a free upgrade to the customers who bought their copy of Parallels Desktop with that promise?

Parallels is busy. Monday, tomorrow, is Apple’s WWDC and that can’t help. But Parallels made the promise of Upgrade Protection over six months ago and one assumes that that had a method of implementing it when the time came. Since they knew when they would release v3 one wonders why they were so clueless about providing free upgrades in a timely manner. And why no complete and honest statements to those affected customers on Parallels website even at this late date?

This is NOT a good way to treat your customers.

]]> By: Ben @ Parallels http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-175 Ben @ Parallels Sun, 10 Jun 2007 05:38:10 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-175 Maintenance/Upgrade protection is a separate charge that guarantees you 1-year of free upgrades. It was never included free. So, if you don't know if you have it, chances are you don't. There's more info on upgrades on www.parallels.com and on my blog (http://parallelsvirtualization.blogspot.com). Maintenance/Upgrade protection is a separate charge that guarantees you 1-year of free upgrades. It was never included free. So, if you don’t know if you have it, chances are you don’t.

There’s more info on upgrades on http://www.parallels.com and on my blog (http://parallelsvirtualization.blogspot.com).

]]> By: Pauldy’s House of Geek » Blog Archive » The migration is complete http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-174 Pauldy’s House of Geek » Blog Archive » The migration is complete Sun, 10 Jun 2007 03:15:21 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-174 [...] virtualization solutions VirtualBox seem rock solid, and VM Ware is great. Parallels kind of did a bad thing to their customers this month and while they make a good product its not worth the potential to get [...] [...] virtualization solutions VirtualBox seem rock solid, and VM Ware is great. Parallels kind of did a bad thing to their customers this month and while they make a good product its not worth the potential to get [...]

]]> By: jobu http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-173 jobu Sun, 10 Jun 2007 02:17:17 +0000 http://www.postal-code.com/binarycode/2007/06/08/an-open-letter-to-swsoft-regarding-parallels/#comment-173 1st. It was a shipping version back in the summer of last year. They made public betas available. You made the decision to purchase and downloaded a beta versus a final version. When we purchased Parallels we had to pay extra for the maintenance. 1st. It was a shipping version back in the summer of last year. They made public betas available. You made the decision to purchase and downloaded a beta versus a final version.

When we purchased Parallels we had to pay extra for the maintenance.

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